Privacy Policy

Effective Date: 9/2/2025
Last Updated: 9/2/2025

Welcome to KillRoach, an official product website by Excitero. We value your trust and are fully committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make a purchase, or contact us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or order from our website, we may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

b) Order & Payment Information

  • Products purchased

  • Chosen payment method (Note: We do not store sensitive payment details such as debit/credit card numbers. All transactions are securely processed by trusted payment gateways.)

c) Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (pages viewed, time spent, etc.)

2. How We Use Your Information

We use your information strictly for business and service purposes, including:

  • To process, confirm, and deliver your orders.

  • To provide customer service and support.

  • To send order updates, delivery confirmations, and promotional offers (if you have opted in).

  • To analyze website performance and improve user experience.

  • To ensure compliance with applicable laws and prevent fraudulent activities.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. Information may only be shared with:

  • Delivery partners & courier services for shipping orders.

  • Payment processors for securely handling transactions.

  • IT & service providers who assist in maintaining our website.

  • Legal authorities if required by applicable law or regulation.

4. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. While we strive to keep your data secure, please note that no method of online transmission or storage is 100% secure.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Remember your preferences and shopping cart.

  • Track website performance and user behavior.

  • Improve content and customer experience.

You may disable cookies through your browser settings, but some website features may not function correctly.

6. Your Rights

As our valued customer, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or updates to your information.

  • Request deletion of your information (except where retention is legally required).

  • Opt out of receiving promotional communications at any time.

To exercise these rights, please contact us via the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Privacy of Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, please contact us to remove it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can reach us at:

📧 Email: info@killroach.com.pk
📞 Phone: +92 300 2445407
🌐 Website: [killroach.com.pk]
🌐 Main Website: [excitero.com.pk]